Terms of Service

1. Agreement

These terms govern your use of the SENCO AI platform ("the Service"), operated by TM Advocacy Ltd ("we", "us", "our"), a company registered in England and Wales.

By accessing or using the Service, you agree to be bound by these terms. If you are using the Service on behalf of a school or organisation, you represent that you have authority to bind that organisation to these terms.

2. The Service

SENCO AI provides AI-powered analysis of EHCP consultation documents, suitability assessments, evidence gathering, and consultation response generation for schools. The Service is designed to assist SENCOs and school leaders in responding to Section 39 consultations under the Children and Families Act 2014.

3. AI-generated content disclaimer

The Service uses artificial intelligence to analyse documents and generate consultation responses. All AI-generated outputs are provided as drafts for professional review and should not be treated as legal advice.

You are responsible for reviewing, editing, and approving all outputs before submission to a local authority or any other party. While our AI models are trained on extensive SEND case law and statutory guidance, they may produce errors or omissions. TM Advocacy Ltd does not accept liability for decisions made on the basis of AI-generated content without appropriate professional review.

4. Accounts and access

Access to the Service requires a valid subscription and authentication via Microsoft single sign-on. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

The number of user accounts available depends on your subscription tier. You must not share account credentials or allow unauthorised users to access the Service.

5. Acceptable use

You agree not to:

• - Use the Service for any purpose other than school SEND consultation work
• - Upload documents containing data you are not authorised to process
• - Attempt to reverse-engineer, scrape, or extract the AI models or their outputs at scale
• - Resell, sublicense, or redistribute access to the Service
• - Use the Service in any way that violates applicable law, including data protection legislation

6. Data ownership

Your school retains full ownership of all data uploaded to the Service, including consultation documents, EHCP documents, school profile data, and any other content you provide. We do not claim any ownership rights over your data.

You grant us a limited licence to process your data solely for the purpose of providing the Service. This licence terminates when your subscription ends, subject to the data retention period described in our privacy policy.

We do not use your data to train AI models. Your consultation documents and children's data are never shared with other customers or used for any purpose beyond delivering the Service to you.

7. Subscription and billing

Subscriptions are billed monthly via Stripe. All prices are exclusive of VAT, which will be added where applicable.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial months.

We reserve the right to change our pricing with 30 days' written notice. Foundation tier pricing is locked for the duration of a continuous subscription as described on our pricing page.

8. Service availability

We aim to provide the Service with reasonable uptime but do not guarantee uninterrupted availability. We may perform maintenance or updates that temporarily affect access. We will endeavour to provide advance notice of planned downtime.

9. Limitation of liability

To the maximum extent permitted by law, TM Advocacy Ltd's total liability under these terms shall not exceed the total fees paid by you in the 12 months preceding the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, or loss of reputation, arising from your use of the Service.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

10. Intellectual property

The Service, including its software, AI models, design, and documentation, is the intellectual property of TM Advocacy Ltd. Your subscription grants you a non-exclusive, non-transferable licence to use the Service for its intended purpose during the subscription term.

11. Termination

We may suspend or terminate your access to the Service if you breach these terms, fail to pay subscription fees, or if we reasonably believe your use poses a risk to the Service or other users. We will provide written notice and a reasonable opportunity to remedy the breach where possible.

On termination, you may request an export of your data within 30 days. After that period, your data will be deleted in accordance with our privacy policy.

12. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time. We will notify subscribers of material changes by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated terms.

14. Contact

If you have any questions about these terms, contact us at contact@sencoai.co.uk.